Frequently asked questions

You'll find answers to the most commonly asked questions below. If you can't find the answer to your question below, please contact us - we'll do our best to respond to you quickly!

How will you get my order to me?

We partner with some of South Africa's leading courier companies. They will deliver your order directly to you. Please make sure that all the address and contact details you've provided us are correct to ensure they can get to you quickly! Please note, we cannot deliver to P.O. Box addresses as someone needs to sign for the order.

How long will it take to get my order?

Once we've dispatched, deliveries to South African main centers are quite quick - usually within 2-4 working days for free or economy delivery. Outside of main centers, the time may vary and can sometimes take up to a week.

Our Express delivery option usually will reach main centers in 1 working day from dispatch

The typical time to dispatch for each product is listed on the product's page and we will only be able to dispatch your order once all items are ready. Coffee beans may take 2-4 working days to dispatch because we only hold limited stock, to ensure that what we dispatch is very fresh. Most orders that include only equipment will dispatch more quickly but there are some exceptions so please do refer to the product pages.

How much does delivery cost?

Economy delivery (by road) is free on all orders in South Africa over R500!

Order size Regular SA
delivery fee*
Below R500 R99
Above R500 Free!

Express delivery options

We also offer express delivery options (by air). The fees for this option are calculated based on the weight of your order and will be suggested as an option at checkout.

*Please note that if the delivery address is in an area that incurs a surcharge from our couriers, we may need to pass on that charge or ask for an alternative delivery address. If we aren't able to find a solution using either of these options, we'll refund your order. We will always contact you before processing your order should this situation arise.

Can you deliver to my home?

We can deliver to any valid residential or commercial address in South Africa where a person is available to receive the order. If you aren't at home during the day, we would suggest having your order sent to your place of business or somewhere where you know someone will be available as the order will need to be signed for.

Can I return my order?

You may return any equipment you purchase at within 30 days, provided it is unused, undamaged and in its original packaging. In the event of a manufacturer fault, you may return it for an exchange up to 90 days from purchase, or up to the end of the warranty period (as specified on the product page) - whichever is longer.

As coffee beans are a perishable product, we cannot accept returns because coffees are not to your taste or if you simply changed your mind. However, in the unlikely event of a quality issue, please contact us with details and we will arrange for a replacement. We may require a sample and/or photos first to confirm the nature of the issue.

What if I don't like the coffee I ordered?

Unfortunately we can't guarantee that all the coffees we offer will be to everyone's personal taste. We suggest you start by ordering a small amount of beans to try a new coffee and then order more if you decide it's the right coffee for you!

Are you VAT registered?

Yes we are! Our registered business name is Karoo Outdoor Company (Pty) Ltd and our VAT Number is 4080286562. If you're buying on behalf of a company and need a tax invoice, that's not a problem. See the question below!

How do I get an invoice?

If you'd like an invoice, don't hesitate to contact us and ask for one. Just a short email will do and we'll send it through as a PDF attachment right away.

How do I pay for my order?

We have multiple ways that you can pay for your order all of which are secure.

Regular EFT (Bank Deposit)

One option is to pay by "Regular EFT" which is still one of the most common payment methods in South Africa. If you choose this option (Bank Deposit) at checkout, you will receive an order confirmation email with our bank details and the reference number to use. We'll get to work on your order as soon as we receive your payment in our account which can sometimes take till the next business day.

Note: We bank with Standard Bank so if you do as well, we should get your EFT payment instantly

PayFast - Credit Card, Cheque Card, Debit Card or Bitcoin

We also partner with PayFast, one of South Africa's leading secure payment processors to offer a number of additional payment methods, including credit/cheque cards (Mastercard or Visa), debit cards and even Bitcoin payments.

PayFast is selected by default at checkout. When you choose to use it, you're redirected to PayFast's secure website and then you can select which of these specific payment methods you want to use. Most PayFast payments clear instantly.